At Najma Javaid, we aim to provide a convenient, reliable, and transparent online shopping experience for customers across Pakistan. This Shipping, Refund and Order Cancellation Policy explains our delivery process, Cash on Delivery service, order cancellation rules, refund conditions, and return and exchange procedures.
Shipping & Delivery in Pakistan
Najma Javaid offers delivery across Pakistan for eligible orders. We use reliable courier services to deliver our womenโs stitched and unstitched clothing, bedsheets, and home essentials to customers throughout the country.
Order Processing Time
Orders are generally processed within 3โ4 business days after order confirmation.
During sales, promotional campaigns, public holidays, or periods of high order volume, order processing may take additional time.
Delivery Time
Once an order has been dispatched, delivery usually takes approximately 3โ7 business days, depending on the destination and courier service.
Delivery to remote areas may take longer.
Delivery times are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our reasonable control.
Cash on Delivery Across Pakistan
We offer Cash on Delivery (COD) for eligible orders across Pakistan.
Customers pay the complete order amount directly to the courier at the time of delivery.
To avoid delivery problems, please provide an accurate:
- Full Name
- Complete Delivery Address
- City
- Active Phone Number
Our team may contact customers through phone or WhatsApp to confirm an order before dispatch.
Parcel Opening Policy
Parcels cannot be opened before payment.
After receiving the parcel, customers are strongly advised to record a clear and continuous unboxing video while opening the package.
The video should begin with the sealed parcel and continue until the product has been completely removed and checked.
An unboxing video may be required when submitting a claim for a damaged, defective, incorrect, or missing product.
Order Cancellation Policy
Customers may request cancellation before an order has been dispatched.
If you want to cancel your order, contact Najma Javaid as soon as possible through WhatsApp or our available customer support channels.
Once an order has been dispatched, cancellation may no longer be possible.
An order may also be cancelled by Najma Javaid in situations such as:
- Product availability issues
- Incorrect or incomplete customer information
- Unable to confirm the order
- Product pricing or listing errors
- Suspected fraudulent or unusual activity
- Courier delivery limitations
If an order is cancelled by Najma Javaid because of product unavailability or an error on our side, the customer will be informed.
Refund Policy
Refunds are available only in eligible and approved cases according to our policies.
A refund may be considered when:
- An incorrect product was sent and an appropriate replacement is unavailable.
- A product is confirmed to be defective or damaged and replacement is not reasonably possible.
- An order is cancelled by Najma Javaid before dispatch and the customer has already made an advance payment.
For Cash on Delivery orders, payment is normally collected at the time of delivery. Therefore, there is generally no advance payment to refund.
If a refund is approved, it will be processed using an appropriate payment method agreed with the customer.
Refund processing times may vary depending on the payment method and individual circumstances.
Return & Exchange Policy
Eligible products may be returned or exchanged within 7 days of delivery in cases involving:
- Damaged products
- Defective products
- Incorrect products
- Missing items
Products must be unused, unwashed, unaltered, and returned in their original condition and packaging.
A complete unboxing video may be required to verify the issue.
For complete information, please refer to our Return & Exchange Policy.
Products Not Eligible for Return or Refund
A return, exchange, or refund may not be accepted for:
- Change of mind
- Incorrect size selected by the customer when the correct product was supplied
- Change of preferred color or design
- Products that have been used, washed, altered, or damaged after delivery
- Missing original packaging or accessories
- Claims where required evidence cannot be provided
- Minor color differences caused by photography, lighting, screen settings, or display devices
Actual product color may vary slightly from product images or printed inlay cards.
Damaged, Defective or Incorrect Order
If you receive a damaged, defective, incorrect, or incomplete order, please:
- Keep the product and packaging in the condition received.
- Contact Najma Javaid as soon as possible.
- Provide your order details.
- Share the required unboxing video and relevant photographs.
- Wait for our team to review the issue and provide further instructions.
Please do not return any product without contacting us first.
Delivery Refusal
Customers are requested to accept confirmed orders.
Repeated refusal of Cash on Delivery orders may affect the customer’s ability to place future COD orders.
If an order is refused after dispatch, applicable delivery or return shipping charges may apply where permitted.
Shipping Delays
We work with our courier partners to provide timely delivery across Pakistan. However, delays may occur because of:
- Weather conditions
- Public holidays
- Courier operational issues
- Incorrect or incomplete delivery information
- Unreachable phone numbers
- Remote-area delivery
- Other circumstances beyond our reasonable control
A courier delay does not automatically qualify an order for cancellation or refund.
Contact Najma Javaid
If you have questions about shipping, delivery, Cash on Delivery, order cancellation, refunds, returns, or exchanges, our team is available to assist you.
WhatsApp: 03266050290
Website: najmajavaid.com
Location: Lahore, Punjab, Pakistan
We are committed to providing a clear and reliable online shopping experience to customers across Pakistan.