1. Do you deliver all over Pakistan?
Yes, we deliver across Pakistan through trusted courier services.
2. What payment methods do you accept?
We currently offer Cash on Delivery (COD) across Pakistan.
3. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
4. Is Parcel Open Allowed?
No. Parcel Open is Not Allowed before payment. Please receive your parcel first, then record a complete unboxing video while opening it.
5. Do I need an unboxing video?
Yes. A complete unboxing video is mandatory if you wish to claim a return or exchange for a damaged, defective, or incorrect product.
6. What if I receive a damaged or wrong item?
Please contact us within 7 days of delivery and share your complete unboxing video. Our support team will review your request and assist you accordingly.
7. Can I return my order?
Returns are accepted only for damaged, defective, or incorrect products, subject to our Return & Exchange Policy.
8. Can I exchange a product?
Yes. Eligible products can be exchanged within 7 days of delivery if they meet our Return & Exchange Policy.
9. Can I return a product if I change my mind?
No. Returns or exchanges are not accepted for change of mind, incorrect size selection, or personal preference.
10. Are the product colors exactly the same as shown?
We try our best to display accurate colors. However, slight color variations may occur due to lighting, photography, and screen settings.
11. How can I place an order?
You can place your order directly through our website by adding products to your cart and completing the checkout process.
12. Can I cancel my order?
Yes. Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.
13. How can I track my order?
Once your order is shipped, our team will provide tracking details if available.
14. What if I enter the wrong address or phone number?
Please contact us immediately. If your order has not been dispatched, we will update your details.
15. Are your products original and high quality?
Yes. We are committed to providing quality products that meet our standards before they are shipped.
16. Do you restock sold-out products?
Some popular products are restocked, while others may not be available again. Follow our latest updates for new arrivals and restocks.
17. Is my personal information secure?
Yes. Your personal information is protected and handled according to our Privacy Policy. We do not sell your personal information.
18. How can I contact customer support?
You can contact us through:
Website: najmajavaid.com
WhatsApp: 0326-6050290
Location: Lahore, Punjab, Pakistan
Our support team will be happy to assist you.