At Najma Javaid, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, protect, and handle information when you shop online at najmajavaid.com.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • City and postal information
  • Order and product details
  • Information you provide when contacting customer support

We may also collect basic technical information, such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Arrange delivery across Pakistan
  • Contact you regarding your order
  • Provide customer support
  • Process returns, exchanges, or refunds
  • Improve our website and shopping experience
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal requirements

We do not use your information for purposes unrelated to providing and improving our services without a lawful basis or appropriate consent where required.

3. Cash on Delivery Orders

For Cash on Delivery (COD) orders, your name, phone number, and delivery information may be shared with the relevant courier service so that your order can be delivered.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember shopping preferences
  • Understand website usage
  • Improve website performance
  • Support analytics and marketing activities where applicable

You can manage cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services such as hosting providers, courier companies, analytics services, payment providers, and other technology providers to operate our website and fulfill orders.

These service providers may receive only the information necessary to provide their services.

6. Marketing & Analytics

Where applicable, we may use analytics and advertising technologies to understand website activity, measure marketing performance, and improve our services.

These technologies may include services such as website analytics or advertising pixels.

7. Information Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Sharing Your Information

We do not sell your personal information.

Information may be shared when necessary with:

  • Courier and delivery partners
  • Website and hosting providers
  • Payment or transaction service providers, where applicable
  • Analytics and technology providers
  • Government or legal authorities when required by law

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our website is intended for general shoppers and is not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. External Links

Our website may contain links to third-party websites or services. Najma Javaid is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Najma Javaid
WhatsApp: 03266050290
Email: najmajavaid145@gmail.com
Website: najmajavaid.com
Location: Lahore, Punjab, Pakistan